POSITIVE WORKPLACE MANAGEMENT WORKSHOP

 For Managers, Business Owners, and Human Resources Representatives

This workshop will provide opportunities to interactively explore ways to retain strong employees and impact organizational performance.    You will learn how to turn your line managers into effective Employee Relations problem-solvers.

I.   How to develop management-employee dialogue with effective communication techniques

Active Listening skills

• Using open-ended questions
• How to apply body language and using prompts  for positive communication both in-person and with electronic communication

II. Identifying and pinpointing problem behavior in the workplace

Recognizing and pinpointing behavior to employees effectively

• Using appropriate consequences and correcting models
• Appropriate reinforcement techniques
• Setting expectations, prompting, modeling and reinforcing
• Motivation – How employee development activities can promote positive employee relations
• Internal and external motivators
• Understanding what motivates and what we can and can not influence
• How to extinguish or neutralize a behavior and not the person

12:30pm - 1pm       Catered Lunch Provided

III. How to use Coaching, Counseling and Progressive Discipline strategies

Correcting and counseling guidelines

• How to use empathy techniques in counseling sessions
• Steps to follow in a counseling situation
• Steps to take following a counseling session
• How to ensure compliance with Progressive Discipline policies

IV Successful Performance Management

Effective Performance Appraisals

• Pinpointed skill reviews
• Setting goals
• Development plan
•  Motivation to succeed

About the presenter:  

Gayle Haulbrook, Woodlands Media Solutions

Employee Relations/ Corporate Trainer 

Gayle has 18-years experience as a Certified Human Resource Manager, and 7-years experience as a Corporate Trainer.

Her qualifications include:  Chairperson of CORE (Committee on Realizing Excellence),        Graduate of Total Quality Management Training, Graduate of Dale Carnegie Course – Effective Speaking and Human Relations, Seven years as Corporate Trainer, Los Angeles, California, Facilitator – Employee Development Training, Facilitator – Management Development Training